CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

Throughout commercial airline history the timely movement of aircraft

passengers and cargo has required the even more timely movement of

information. This was never truer than today where information has become

not just an operational tool but a competitive weapon. To capitalize on this

information the technological revolution and the information society have

brought us a dazzling set of capabilities. But they have also brought us a

bewildering array of options for services costs methods and products. Many

managers find themselves faced with too much of a good thing too many

alternatives. But airline today means business. Commerce and tourism are

the engines of economic development in today's world. In Airline industry

Airlines airports and even governments are competing against each other

for travel related income. Staying in front means making investments in

enhanced customer service tools improved management awareness quicker

access to operational information etc.

All of the technology and service options and the need to make rapid well

informed decisions means that many organizations are finding it

increasingly difficult and expensive to find and retain staff to meet the

demands. The effective use of Airline Information System can help solve

this problem.

Multi-database system for seat reservation and ticketing is a very powerful

integrated computer-based system for managing the technical operations

activities of an airline or aircraft fleet operator. The system can be used

worldwide by large and small companies operating many types of fixed and

rotary-wing aircraft.

The software designed will be used to collect store and analyze information

about seat reservation and ticketing within the industry.

1.2 Statement of the Problem

As aviation industry is expanding a lot of airlines are coming up. The

passengers need to book for their flight tickets. The manual method of going

to their local offices to book for their flight ticket is becoming obsolete and

tasking. Flight schedule information needs to be publicized to passengers.

Hence the need for a wide range of publicity and enabling direct information

passage to the centers.

1.3 Aims and Objectives of the Study

In developing an airline seat reservation system we will always keep in

mind to provide to the users the best usability flexibility and security.

Therefore we need to make the user interface very flexible and

understandable. Moreover since the record updates is a database we need to

consider about security issues so that flight reservation information retrieval is

not interrupted. The new system is designed to take care of the following:

Create an online system for customers to view all domestic flights.

Create an online system for customers to view domestic flight

schedule and their flight rate.

Enable online flight reservations.

Give online access to passenger’s suggestions or complaint on flight

operations.

Showcase flight maintenance information to customers

Give passengers access to send their complaint about flight operations

or services.

Creates online news publication for flight operators accessible to

customers.

Makes available the number of flights operated by an airline.

Maintain a robust database for flight information management

1.4 Purpose of the Study

The main purpose is to design and implement an airline seat reservation

system. This system will also include flight schedule system and provides

facilities for confirming flight tickets.

1.5 Significance of the Study

In view of the rapid development of computer technology in virtually all

fields of operation and its use in relation to information management it has

become important to look into the development of an seat reservation system

to meet up with demands of the present day society. Therefore the

reservation booking helps so that management can obtain data regarding the

flight reservations at any time.

The project is aimed at designing a new and better alternative system

to help the organization to: -

(a) Produce available operational reports when needed.

(b) Safeguard data and information in the system.

(c) Reduced workload in the present system.

(d) Keep accurate record on flight reservations

(e) Reduce time wasted in data processing.

1.6 Scope of the Study

This project work will cover all aspect of flight reservation confirmation of

tickets and flight schedule information. The project is a case study of Aero

Airlines Nig Ltd.

1.7 Constraints and Limitations

During the design of this work much finance was required and owing to the

financial melt down globally the research was limited by finance and hence

concentrated on the available materials within the locality.

1.8 Assumptions

It is assumed that all the information gathered is correct and the design of

the software was based on the data available.

1.9 Definition of Terms

FAAN – Federal Airport Authority of Nigeria

IATA – International Air Transport Association

ICAO – International Civil Aviation Organization

Black box – Black box in computer science is a unit whose internal structure

is unknown but whose function is documented.

Black box testing - Black box testing is where the tester is presented with

the specification of a component to be tested and uses this to derive the test

cases. This has the advantage that the tester need no information about the

code used in the component and need not understand its internal structure.

This is also a disadvantage in that knowledge of the code can aid in devising

tests which will thoroughly exercise the program.

MIS- Management Information System is the system that stores and retrieve

information and data process them and present them to the management as

information to be used in making decision.

MCS- Management Control system is a form of Information System used by

the management of an organization to analyze each application of

information system in terms of input storage processing and output.

Databases: A systematically arranged collection of computer data

structured so that it can be automatically retrieved or manipulated. It is also

called databank.